Susan Melchert, MBA, Technology 425-491-7348 CAREER OBJECTIVE Business Development and Technical Sales Training for BPOS and Hosted Online Services. Build brand awareness for partner and customers. Enjoy working with or training others with collaborative tools, negotiating, sales training and working with all levels of the organization. SKILLS Business Experience (yrs) * Manufacturing (1) Enterprise Planning, Supply Chain, Customer Relationship * Technical Sales & Service (9) Software apps, Commercial Photography * Purchasing (4) ERP software, photographic * Retail Management (4) Commercial Photography * Management Consulting (4) Retail, Small Business Technical Experience (yrs) * Technical Training (12) MS Office, Project, Visio, OS, Dynamics AX; MAC, QuickBooks * Systems Analyst III (3) Holland America * Web Design (4) Small Business * Building eLearning Modules (1) Technical Training and Systems Integration * SharePoint: Designed a training portal and knowledge base * Trained over 1000 corporate users how to use Outlook in a 2-month period * Motivated over 3000 international users to switch to new office software in a 1-year period * Designed a self-populating FAQ's database with Outlook Public Folders * Advised Vice Presidents and Ph.D.s on how to use their computers more proficiently Classroom Instructor (yrs) * Accounting (1) Intro, Cost, Manufacturing * Finance (1) Ratios and Measurements * Economics (1) Macro, Micro * Prof. Presentation, Project Management (1) * Microsoft Office and Operating Systems (10) EXPERIENCE SBA Consulting, Bothell WA Business and Technology Consultant 02/03-present Business administration coach and Project Manager for small business, Technical trainer for Microsoft office applications, networking, wireless security and web site development. Business consulting includes sales and marketing, accounting, management, negotiation and USPTO assistance. Current Projects BPOS Sales and Training Partner ID 1400702: Sales and consulting for Microsoft‘s Business Productivity Online Standard Suite set of messaging and collaboration software hosted by Microsoft. Advisor to businesses owners how to reduce information services overhead through SaaS Exchange, SharePoint, Live Meeting, and Office Communicator. Web Sites: Garage-Store.com, needed to increase their internet presence. We gave it a more personal experience and are tracking results with Google Analytics, e.g. testing the most effective way to get the viewer to fill out the contact form and click “Submit”. Currently building out the shopping cart backend. OutBack Power Systems, Arlington WA Business Analyst - 1/07-7/08 ERP technical training and administration, technical training for manufacturing and Microsoft Office applications. New software selection and purchase negotiation. References available upon request. ITT-Bothell Faculty - 9/06, 12/04-11-05 2006:Project Management, Management Principles. 2005: Accounting principles, accounting cycles, procedures, concepts and methods. Economic theory, systematically examine contemporary economic problems. Financial analysis and ratio application, benchmarking. Professional presentations using PowerPoint for Technical, Proposals, Sales and deliverying bad news. Cascadia Community College, Bothell WA Internship - Instructional Web Design - 9/03-12/03 Designed Web-Based interactive proficiency test. Analysis and programming opportunity to learn the advantages of utilizing Click2Learn products ( www.SBACoach.com/resume/WebDesignProficiencyTest.zip ). Technology Trainer - 10/02 - 03/03 Trained students on Microsoft Office XP applications. Provided consultation to both students and staff on technology issues. Increased student employability through technical assistance and training. Holland America Line Westours, Inc. Systems Analyst III - 5/99 - 9/02 Technical Trainer responsible for end-user acceptance and utilization of Microsoft Office software. Provided statistical feedback from attendees about the delivery of subject matter. * Designed curriculum, training programs, presented demonstration to multiple cultures. * Developed a library of training resources, including MOUS training goals Systems Analyst responsible for troubleshooting, analysis and research related to basic user inquires. * Evaluated hardware and software based on organizational objectives and users' aptitude. * Provided cost-analysis perspective so that associates could make better IT decisions. Denver Technical College Faculty - 1/99 - 3/99 Taught course in E-commerce Trends and Usage focused on the commercial advantages of using internet technology. Facilitated discussions on business analysis, marketing and new technology. Washington State University Technical Support and Training - 9/96 - 5/98 Designed curriculum for workshops and Continuing Education classes. Trained one-on-one with faculty and students, and provided technical support and instruction with hardware and software. Environment: Window 9X, Office 97, FTP, Pine, Lynx, HTML, Lexus/Nexus, Mac Internet and Research: Student Assistant - 11/95 - 5/96 Provided consultation services to faculty on integrating digital technology for classroom instruction. Prepared training manuals for instructor and students. Trained students how to transfer files electronically and conduct online research for Management 491, Business Strategy and Policy. Vancouver Information Services: Technology Training - 1/94 - 5/98 Instructor, reference assistance and technical training covering three areas, Library Academic Research, Computer Information Services and WHETS (televised classrooms via satellite). Advised faculty, students and staff with research strategies using electronic and print databases in addition to printed reference materials. Calumet Professional Imaging Inc. Technical Sales - 2/84 - 9/92 Professional photographic sales and service. Provided retail management and leadership by focusing on customer analysis and service, cumulating in a 4% annual increase in sales throughout the economic recession. Responsible for implementing new policies and procedures with newly acquired staff. EDUCATION AAS, Software Programming Technology, Cascadia Community College, June 2004 MBA, Master's in Business Administration, Washington State University, Vancouver, 1998 BA, Business Administration, Management, Washington State University, Vancouver, 1995 AWARDS/SPECIAL RECOGNITION/PUBLICATIONS Greater Seattle Business Association * Chair: Business Education and Skills Training committee, 2006 Calumet Photographic * Department of the Year Award, 1990 * Good-Will Ambassador for vendor-sponsored European tour, 1988 Publications: contributing research and graphic illustration. * Jacobs, Fred A., Latham, Claire K., and Lee, Choongseop, "The Relationship of Customer Satisfaction to Strategic Decisions" Journal of Managerial Issues, Vol. 10, No. 2 Summer 1998. * Latham, Claire K., "Measuring and Interpreting the Merchandising Ratio", Issues in Accounting Education, Vol.14, No.2 May 1999.